Freight Clerk

“We’re not in the shipping business; we’re in the information business” -Peter Rose, Expeditors Founder

Global supply chain management is what we do, but at the heart of Expeditors you will find professionalism, leadership, and a friendly environment, all of which foster an innovative, customer service-based approach to logistics.

• 15,000 trained professionals
• 250+ locations worldwide
• Fortune 500
• Globally unified systems

 

KEY RESPONSIBILITIES:
 

• Ensure smooth and timely freight process flow 
• Ensure accurate and timely data entry into our operational system

• Track and Trace files and reporting. This can be either internally or externally via websites or by telephone to service provider’s offices.

• Use department’s Workflow on daily basis

• Ensure accurate and timely client and vendors billing. 
• Ensure delivery of freight and timely clearance when applicable
• Interact with our customers in arranging their shipments, meeting customer service standards. 
• Contribute to maintain good relationships with suppliers  
• Meet compliance at all times to regulations internal and external in accordance with government
       regulations.
• Understand department process flow, and looking for best practices to improve operational efficiency and productivity 
• Ensure all customers standard operating procedures in place and updated in the DLSOPs  
• Meet KPI standards in accordance with the Company’s procedures         
• Network communications, timely responses to emails and requests (internal and external)  
• Escalation of problems to Management when necessary  
• Promote compliance in diligently following all company policies and regulations and performing the task at hand with outstanding integrity and pride. 
• Adhere to the company’s 10 cultural attributes:  Appearance, Attitude, Confidence, Curiosity, Excellence, Integrity, Pride, Resolute, Sense of Humor, and Visionary.

Knowledge:  

• Basic local regulatory knowledge for compliance  
• Global Logistics Industry knowledge 
• Hazardous materials certification (preferred) 
  
  

Skills: 

• Pro-active, strong organizational skills. 
• Good computer skills (Excel, Word) 
• Fluent in English 
• Effective interpersonal skills, including proven abilities to listen, comprehend, effectively communicate
       clearly and concisely to obtain positive results.

Behaviours: 

• Positive and willing to help attitude