Itunes Fraud Prevention Specialist (11 Month Temporary Contract)
AppleCork
30/10/2017
Job Details
Job Requirements
Job Summary
Apple Online Store Order Administration is partnering with the iTunes Store for iTunes fraud prevention. We are seeking an iTunes Fraud Prevention Specialist with excellent analytical skills and extensive knowledge of best practices for account services to join the team on an 11-month contract. The iTunes Store Fraud Prevention team is a high-impact team of specialists whose goal is to improve the iTunes Experience by mitigating the risk associated with iTunes purchases. Critical thinking and self-motivation are an absolute must. The iTunes Fraud Prevention team is looking for someone to step in and have an impact immediately. Previous fraud prevention experience will be a huge asset.
Key Qualifications
- Bachelor degree plus 1 year relevant experience, or Associate degree plus 2 years relevant experience
- Strong decision making and sound judgment
- Extensive investigative, research, and analysis background
- Attention to detail
- Excellent written and verbal communication skills, ability to effectively express ideas and suggestions
- Critical thinking
- Flexibility to work within all hours of operations on a 7-day schedule
- Team player
- Fraud-related experience preferred
Description
• Reviews and analyzes simple to complex Card Not Present transactions and customer accounts to detect unauthorized activity, determining appropriate next steps
• Actions fraudulent orders and accounts
• Serves as a point of contact between cross-functional teams and business partners
• Analyzes, identifies, and communicates trends from exception reporting
• Researches and resolves suspect fraud escalations from various sources
• Represents Apple with customers and partner organizations
• Identifies innovative ideas to improve the customer experience
• Builds and compiles case details for Law Enforcement, Global Security, and Legal
• Achieves or exceeds performance and productivity goals