Pensions Administrator

The Company

Willis Towers Watson is a leading global advisory, broking and solutions company that helps clients around the world turn risk into a path for growth. With roots dating to 1828, Willis Towers Watson has 40,000 employees serving more than 140 countries. We design and deliver solutions that manage risk, optimize benefits, cultivate talent, and expand the power of capital to protect and strengthen institutions and individuals. Our unique perspective allows us to see the critical intersections between talent, assets and ideas – the dynamic formula that drives business performance. Together, we unlock potential. Learn more at willistowerswatson.com.

 

The Business

Human capital and benefits

High-performing institutions cultivate and grow talent, carefully balancing costs and rewards.  From employee benefits to executive compensation, we take a rounded perspective, based on leading-edge thinking, data, analytics and software, unearthing new ways to motivate people, foster wellbeing and implement solutions that work.

Willis Towers Watson’s Technology and Administration Solutions (TAS) is a global line of business whose revenue is primarily driven from providing outsourced pension administration services to occupational pension funds. Our three largest markets are Germany, UK and US. We have worked with some of the world’s leading organizations for over 25 years to provide benefit administration and outsourcing to over five million participants across the globe.

 

The Role

Working as part of a team you will be responsible for providing a reliable and high standard of administration support on a portfolio of clients.

Main Duties/Responsibilities:

• Help to provide an efficient, professional service to meet all client/members' needs

• Maintenance of accurate and up to date scheme records

• Preparation of individual calculations and benefit statements

• Processing individual member queries

• Be a point of reference for standard automated cases.

• Communicate effectively with client/members via the telephone, remembering each caller will have a different level of understanding. Record each call as they occur.

• Deal with queries and requests by the use of standard letters.

• Identify areas where the service to clients/members could be improved 

• Build a relationship with the clients. 

• Monitor own workflow to ensure service levels are achieved.

• Assist in more complex / project work